SaveBetter Reviews

Emeka and Mio truly represent the values of Raisin in an outstanding way. Their quick, hands-on, and professional approach definitely warrants a lot of praise and acknowledgment!

Emeka and Mio both exemplify Raisin's values exceptionally well. Their prompt, practical, and professional performance unquestionably deserves high praise and recognition!

Soroya was super professional, really friendly, and so patient while guiding me through the password reset. This was especially important for me since I'm not the best with tech.

Soroya was incredibly professional, friendly, and patient when helping me reset my password. This was particularly valuable to me, as I am not very tech-savvy.

I had a wonderful time, scoring it a perfect 10. They helped me quickly and efficiently.

The reply to my question was fast and gave me all the info I required.

The response to my inquiry was prompt and provided all the necessary information.

For weeks now, I've been trying to get my money back. My old bank, BBVA, shut down, and that was the one I opened my account with Ponce. But now, they’re not letting me switch my account so I can get to my funds. I've already provided my driver's license, a voided check from my new bank (PNC), and even a notarized letter verifying my new bank. Still, they refuse to let me make the changes I need.

I have been attempting for weeks to retrieve my money. My previous bank, BBVA, closed, and that was the bank I used to open my account with Ponce. However, now they are refusing to allow me to change my account so that I can access my funds. I have already sent them my driver's license, a voided check from my new bank (PNC), and even a notarized document confirming my new bank. Despite all this, they still won't permit me to make the necessary changes.

The support team is just plain awful. They are utterly incompetent and untrustworthy. When I requested a change to my account link, they flat out refused. There’s zero interest in meeting customers' needs or addressing their concerns. They don’t even bother to read or understand the emails sent to them, even when they specifically ask for info. Instead, they keep asking for the same details repeatedly. Plus, they didn’t update my address as I asked. The staff are not helpful and don’t pick up the phone. The hold time is ridiculously long. My suggestion? Stay away from this online financial service. They clearly don’t care about their customers, and it’s just not worth the hassle and letdown.

The customer service is absolutely terrible. They are completely incompetent and dishonest. When I asked them to change and update my account link, they refused to do so. They show no interest in addressing customers' needs and concerns. They don't bother to answer, read, understand, or process the information provided via email, even when they specifically request it. Instead, they repeatedly ask for the same thing over and over again. Furthermore, they fail to update my address as requested. The staff members are unhelpful and unwilling to answer phone calls. The wait time on the phone is excessively long. My advice is to steer clear of this online financial institution. They clearly have no regard for their customers and it's simply not worth the frustration and disappointment.

I've been using Raisin for a while now. Not too long ago, I goofed up by putting money into one of my accounts instead of taking it out. I shot them an email, and they fixed it right away.

Then, a few days later, I made another blunder by putting a big chunk of change into a new account without really paying attention and ended up picking the wrong bank. Luckily, both banks had the same interest rate, so it wasn't a huge deal. Still, I really wanted my cash in a particular bank. I reached out to Raisin again through email, asking them to cancel that deposit. They got back to me super quick and sorted it out on the same day.

I am a customer of Raisin. Recently, I made a mistake by initiating a deposit into one of my accounts instead of withdrawing it. I promptly informed Raisin through email, and they corrected the error on the same day.

To my embarrassment, a few days later, I mistakenly made a significant deposit into a new account without paying full attention and selected the wrong bank. Fortunately, both banks were offering the same interest rate, so it wasn't a major issue. However, I had a preference for my money to be in a specific bank. Once again, I reached out to Raisin via email and requested the cancellation of my deposit. Raisin responded promptly on the same day and successfully canceled my mistaken deposit.

I've tried six times to get into my account, but no luck. The folks in customer service just hang up on me, which is super frustrating. It feels like there's no one watching out for us consumers, and help is nowhere to be found. Honestly, this whole thing is pretty worrying and could be a real problem. Plus, I've sent them Certified mail, but they haven't replied at all, so I'm stuck without any answers or solutions.

I am unable to access my account despite making six attempts. The customer service representatives abruptly end the call, leaving me frustrated. There seems to be a lack of government oversight and no assistance available for consumers. In my opinion, this situation is concerning and potentially hazardous. Additionally, my attempts to reach them through Certified mail have gone unanswered, leaving me without any response or resolution.